Our local council has issued a Boil Water Notice as a precaution, following the discovery of multiple cases of Cryptosporidium in the town. As such, the hotel is following this advice and has modified all services using mains water to ensure guest safety.
Sterilized bottled water is available free of charge on request with commercially bottled water available for purchase. Please let us know if you are unwell or require assistance.
All guests arriving receive one litre of commercially bottled mineral water complimentary, along with our ‘boil water’ notice.
We have dispensed with our usual room presentation, and have prepared a pre-boiled jug of water which can be used in the same way as the commercially bottled water provided.
Further, complimentary boiled bottled water is available from our Reception and Restaurant teams on request.
Our bottling process involves bottle sterilisation in our dishwasher. They are then filled with clean water through our dual stage filtration system with UV protection. Restaurant drinking water service will offer either hotel-bottled water (free of charge) or commercially bottled water available for purchase.
Rooms – Please use cooled boiled water to wash your dishes. Our housekeepers are happy to wash your dishes when they service your room each day, as they have established a safe housekeeping protocol for this.
Restaurant – Our commercial dishwasher is operating as normal and is at a high enough temperature to be effective against cryptosporidium.
BATHING & SHOWERING
It’s safe to bathe and shower as usual, however, avoid ingesting the water.
LOMBARDI RESTAURANT & BAR
Food preparation is undertaken strictly using uv treated water in accordance with health regulations;
Restaurant drinking water service will offer either hotel-bottled water (free of charge) or commercially bottled water available for purchase;
Ice is now made on site using uv treated water.
We have ceased using our ‘post mix’ machine for soft drinks. All soft drinks and mixers are in recyclable cans &/or bottles.
For more information on the disease itself, please consult the attached fact sheet.
For more information from our local health authority, click here.
Watch this space! We'll be screening as much of the Rugby World Cup in The Den as we can!
After several months of waiting as our 25th birthday gift was installed, we are thrilled to share that our new wood fired oven is now fully operational! ~ that means wood fired pizzas every evening in Lombardi Bar and Dining Room.